Satellite signal blocked: Satellite signals can be blocked or degraded by buildings, other vessels or equipment on vessel itself. Check if the antenna has a clear view of the sky. Refer to your owner’s manual, to make certain that the Intellian unit is in the optimal location.

Outside of satellite coverage zone: Intellian® system will provide excellent reception within the antenna coverage area for your satellite television service. However, the strength of satellite signal may be degraded as you approach the edges of coverage zone. To view satellite coverage maps, click on Coverage Maps

 

Radar interference: Intellian recommends that you do not mount the antenna on the same level as the radar. Radio waves emitted from radar migth interfere with Intellian.

 

Incorrect or loose RF connections: As part of the regular maintenance Intellian recommends all connections should be checked to ensure that they have not become loose. A loose RF connector can reduce signal quality. For Intellian® i3 and i4, you need always connect your RF1 cable to your Antenna Control Unit (ACU). Please refer to the "Connecting the Antenna RF Signal Cable to the IRD" section of your owner’s manual for more information.

 

Radome off: Intellian recommends that you should keep the radome on all the times during the satellite searching or tracking mode. Direct sunlight or other weather factors may interfere with the sub-reflector’s optical sensors and it might cause the antenna tracking function failed.

 

Incorrect satellite information: Incorrect satellite information (i.e. transponder frequency, symbol rate, NID or decode method) will result the antenna tracking function failed. Satellite information may be changed from time to time due to the satellite TV program or program provider change (on/left). You can contact Intellian authorized dealers directly by click here to have the latest satellite information.

 

Multiswitch interference: An active multiswitch must always be used to connect the Intellian system to multiple satellite receivers (IRD).

Insufficient voltage: Intellian recommends that the RF cable between antenna and Antenna Control Unit (ACU) should not be longer than 30-meter. Over 30-meter will result in the voltage drop and it might cause significant loss of singal gain. Please consult Intellian authorized dealers for the technical support. In order to have your antenna in normal functions, the output voltage from ACU to antenna should be at least 24V for Intellian® i6 and 27V for Intellian i3 and i4.

Improper LNB Skew angle: A proper LNB skew angle is needed when an antenna locks on a linear polarization satellite. The optimal skew angle can be found by rotating LNB at tracking mode by checking signal levels at Antenna Control Unit (ACU) or PC program.

 

LNB failure: If you have an defected LNB, it might need to be replaced. Contact your local dealer, national distribution or Intellian product support for further assistance.

If you are still having difficulties or have any questions, please contact the Intellian technical support team by submitting a question using via e-mail at support@intelliantech.com
 

If you are still having difficulties or have any questions, please contact the Intellian technical support team by submitting a question using via e-mail at support@intelliantech.com.
 

Incorrect satellite configuration: The satellite receiver has the ability to switch satellites automatically using a DiSEqC signal. Make sure the satellite configuration on your IRD must match the satellite setting on the Intellian® system.
 

Wiring problem: If the HDTV components are not wired correctly, the system will not work. Refer to your Owner’s Manual , verify that your system is wired properly.
 

Antenna powered off: The Intellian® antenna must be turned on for the system to work. If the system is entirely non-functional, check the switchplate’s power switch or the circuit breaker to ensure that the antenna is turned on.
 

Antenna tracks wrong satellite: If you select a channel on the receiver, but the wrong programming or no programming appears on the TV, that channel might be carried on a different satellite from the one the antenna is currently tracking. Try switching to another satellite.
 

Satellite signal blocked: Satellite signals can be blocked or degraded by buildings, other vessels or equipment on vessel itself. Check to see if the antenna has a clear view of the sky. Refer to your owner’s manual, to make certain that the Intellian unit is in the optimal location.
 

Outside of satellite coverage zone: Intellian® system will provide excellent reception within the antenna coverage area for your satellite television service. However, signal quality may degrade as you approach the edges of coverage zone. To view satellite coverage maps, visit at Intellian Satellite Coverage Map

Weak satellite signal: Just like radio stations, some satellite TV channels are transmitted at a stronger signal level than others. If you’re unable to receive a clear signal on one channel, try switching to a stronger channel. Weaker channels are more vulnerable to interference, such as rain or snow.

If you are still having difficulties or have any questions, please contact the Intellian technical support team by submitting a question using via e-mail at support@intelliantech.com.

Improper LNB Skew angle: A proper LNB skew angle is needed when antenna targets a linear polarization satellite. The optimal skew angle can be found by rotating LNB at tracking mode by checking signal levels at Antenna Control Unit (ACU) or PC program.
 

Incorrect satellite configuration: The satellite receiver has the ability to switch satellites automatically using a DiSEqC signal. Be sure the satellite configuration on your IRD must match the satellite setting on the Intellian® system.
 

Antenna tracking wrong satellite
If you select a channel on the receiver, but the wrong programming or no programming appears on the TV, that channel might be carried on a different satellite from the one the antenna is currently tracking. Try switching to another satellite.
 

Receiver not activated for DIRECTV® HDTV service
If you are unable to receive high-definition channels on your HD receiver, your receiver may not be activated for HDTV service. High-definition channels are not included with the basic DIRECTV® package; you need to request that these special channels be added to your programming package.
Premium HD channels, such as HBO HD, must be ordered separately.
 

Program guide not fully loaded at startup
Whenever you reboot the receiver (turn the power off or disconnect the power), the receiver needs to download the complete Program Guide from the 101° satellite. Therefore, be sure the antenna is tracking the 101° satellite whenever you reboot the receiver.
 

Please be patient during this process it may take around 20 minutes for the receiver to load the entire Program Guide, which lists channels available on every DIRECTV® satellite. You cannot select a channel until it has been loaded in the Program Guide.

If you are still having difficulties or have any questions, please contact the Intellian technical support team by submitting a question using via e-mail at support@intelliantech.com.

Satellite signal blocked: Satellite signals can be blocked or degraded by buildings, other vessels or equipment on vessel itself. Check to see if the antenna has a clear view of the sky. Refer to your owner’s manual, to make certain that the Intellian unit is in the optimal location.
Outside of satellite coverage zone: Since the 110° satellite transmits TV signals at a lower power than the 101° and 119° satellites, the coverage area of the 110° satellite differs slightly from the coverage area of the 101° and 119° satellites. As you approach edge areas of the 110° satellite, signal quality will degrade while the signal quality of the 101° and 119° satellites may remain relatively strong.
 

Weak satellite signal: Just like radio stations, some satellite TV channels are transmitted at a stronger signal level than others. If you’re unable to receive a clear signal on one channel, try switching to a stronger channel. Weaker channels are more vulnerable to interference, such as rain or snow.